Política de reembolso
Returns & Refunds
We want you to love your Milano & Melissa pieces. If something isn't right, you can return eligible items within 45 days of the delivery date.
Return conditions
- Items must be unworn, unwashed and undamaged, with all original tags and hygiene stickers attached.
- Items must be returned in their original packaging.
- For hygiene reasons, earrings and pierced jewellery, and swimwear where the hygiene seal has been removed, cannot be returned.
- Gift cards and final-sale items are not eligible for return.
How to start a return
Email us at kvfenterprise@outlook.com with your order number and the item(s) you wish to return. We'll reply with return instructions and the return address.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear on your statement. Original shipping charges are non-refundable, except where the item is faulty or incorrect.
Return shipping
Return shipping costs are the customer's responsibility, unless the item you received was faulty, damaged or incorrect, in which case we'll cover the return cost.
Exchanges
The fastest way to get the size or colour you want is to return the original item and place a new order once your return is accepted.
Faulty or incorrect items
If you receive a faulty, damaged or incorrect item, contact us within 45 days of delivery and we'll make it right at no cost to you.
EU & UK customers
If you are located in the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of delivery for any reason, in addition to the return window above.
Questions? Contact us at kvfenterprise@outlook.com. Milano & Melissa is operated by KV FOUNDRY ENTERPRISE LLC, 1007 N Orange St, 4th Floor 5968, Wilmington, DE 19801, United States.