Submit Returns

Start a return

You have 45 days from delivery to return eligible items.

How it works

1. Email kvfenterprise@outlook.com with your order number and which items you're returning.
2. We reply with return instructions and the return address.
3. Pack the items with tags still attached and send them back. Return shipping is the customer's responsibility, unless the item was faulty, damaged or incorrect — in which case we cover it.
4. Once it reaches us and passes inspection, we refund your original payment method. Allow 5–10 business days for it to show, depending on your bank.

Condition

Items need to come back unworn, unwashed and in original condition with tags and hygiene stickers attached. Things returned worn, washed, damaged or without tags may be refused or refunded in part.

What we can't take back

For hygiene reasons we can't accept returns on pierced jewellery or earrings, and swimwear where the hygiene seal has been removed, unless the item is faulty. Gift cards and items marked Final Sale are non-returnable.

Exchanges

The fastest route is to return for a refund and place a new order in the size or colour you want — that way you're not waiting on our stock to move.

Faulty or wrong item

Email us with your order number and a photo. We'll put it right at no cost to you. Your statutory rights are unaffected.

Full terms: Return & Refund Policy.